Customize Your Bot's Greetings & Messaging

Easily control the tone and flow of chatbot conversations across your site!

In This Article

• Greeting Messages

• Rating Messages

• Custom Journeys

Greeting Messages

This section controls what users see before and during their first interaction with the chatbot:

• Avatar Greeting: The message shown before the user opens the chatbot.

• Chat Greeting: The first message users see when the chatbot opens.

• Fallback Message: Displayed when the chatbot can’t find a suitable answer.

Chat Greeting Buttons

Put FAQs & other content front and center using Chat Greeting Buttons:

• These clickable options appear beneath the chat greeting

• Users can tap a button to instantly view a predefined answer

• You can add buttons manually or pull in questions from an existing dataset:

  1. Click Add from Dataset

  2. Choose a trained question

  3. The question will appear as a greeting button in the chatbot

Show Recommendations toggle

Toggle this setting to control whether suggested questions appear while users are typing. These real-time prompts guide users to relevant content.

Rating Messages

Customize the feedback experience:

• Thumbs Up Message: Message shown when a user gives a positive rating

• Thumbs Down Message: Message shown when a user gives a negative rating

These messages help reinforce helpful responses and gather insight when the chatbot misses the mark.

Custom Journeys

Checkout this article for a full rundown of how to personalize chatbot messaging for specific pages using Custom Journeys.