Analyze Performance
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      1. Frase Answers Help Center
      2. Analyze Performance

      Understand Your Analytics Dashboard

      Track chatbot performance, review user interactions, and identify opportunities for improvement!

      In this article

      Analytics overview

      The Analytics tab gives you insight into how your chatbot is performing & consists of three sections:

      • Dashboard: View high-level performance stats and engagement trends

      • Conversations: Review past user interactions

      • Consider Training: Identify gaps in knowledge and correct chatbot responses

      Reading your Dashboard

      Use the Dashboard to see high-level performance stats and engagement trends.

      Filtering Options

      In the upper right corner of the Dashboard, you’ll find filtering tools:

      • Live / Sandbox Toggle: Switch between real user data and test environment data

      • Date Range: Click Last 30 Days to apply a custom date range

      • Bot Selector: Click All Bots to filter stats by a specific chatbot

      • Export: Download all metrics currently displayed on the page

      Metrics

      • Unique Users: The number of individuals who interacted with your chatbot within a given date range

      • Total Queries: Total number of questions asked

      • Self-Resolution Rate: Number of non-unknown answers that are not downvoted divided by the total queries

      • Unknown Answer Rate: The percentage of queries the bot could not answer

      Additional Insights

      • Top Topics: Displays the most frequently asked questions

      • URL Sources: Shows which pages users most often engage the chatbot from

      • URL Destinations: Reveals which pages users click through to after receiving a chatbot response

      View chatbot conversations

      In the Conversations tab, you can:

      • View a complete list of chatbot conversations

      • See each user’s questions and the bot’s corresponding responses

      • Use this section to monitor user sentiment and bot accuracy

      💡 This is especially useful for identifying repeated queries or spotting areas where your bot might need improvement.

      Train your chatbot

      The Consider Training tab highlights:

      • Questions your chatbot struggled to answer

      • Suggestions for improving the bot’s knowledge base

      This article walks through how you can correct answers directly from this view.