Preview and test your chatbot privately before going live.
In this article
Access sandbox mode
⚠️ Important: Your bot must have a crawl and a dataset attached in order for Sandbox Mode to work.
To test your chatbot in a safe, private environment:
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In the left sidebar, go to the Bots tab
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Click into the bot you want to test
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In the top right, click Preview
This opens a new tab where you'll see your chatbot in the bottom right corner of the screen.
Test your chatbot
In Sandbox Mode, you can interact with your bot just like a user would:
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Ask questions to test how the chatbot responds
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Confirm that trained answers are triggered correctly
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Validate that fallback and unknown answer handling is working
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Check what information the bot is pulling from your crawls to ensure it's referencing the right content
💡 This hands-on testing helps verify that the chatbot behaves as expected before launch.
Share the sandbox with others
💡 Need help testing your chatbot? You can easily share the sandbox with others.
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Copy the Sandbox URL from your browser
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Share it with colleagues or stakeholders
Each tester is tracked uniquely, allowing you to analyze individual test interactions later.
View sandbox analytics
To see how your chatbot performed during testing:
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In the left sidebar, click the Analytics tab
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In the upper right, click the Live button to switch to Sandbox mode
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Review key performance data such as:
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Queries asked
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Self-resolution rate
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Unknown answer rate
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What the chatbot got wrong and needs to be corrected
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💡 This gives you clear insights into any weak spots that may need further training before your bot goes live.