Add team members to your Frase account so you can collaborate and scale your content creation.
Only admin users on the Professional or Enterprise plans can invite others.
In this article
What does an additional user cost?
- If you're on the Professional Plan (or an old Team plan), your account includes up to 3 users total (including yourself). Each additional user costs $25/month.
- Starter plans (or an old Basic plan) only allow 1 user. You can upgrade to a Professional plan to access more users.
Invite a Teammate
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In the upper left corner, click your name and then click Settings.
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In the left-hand menu, click the Team tab.
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In the top right, click Invite members.
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Enter your teammate’s email address and click Send Invite.
Your teammate will receive an email invitation to join your Frase workspace. The link in the invite must be used within 24 hours or it expires and will need to be resent.
Manage Pending Invites
You can see a list of pending invites in the Team tab.
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If someone hasn’t accepted the invite, and you no longer want them to join, click the trash can icon next to their name to remove the invite.
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Removing an invite helps you avoid charges for unaccepted users on paid plans.
Troubleshoot Invite Issues
If your teammate doesn’t see the invite email:
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Have them check their Spam or Promotions folder.
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If it’s still missing, go to the Team tab, delete the pending invite, and resend it.
If you see an error saying the user is already registered in our system, reach out via this form and we’ll help you get them connected.
Control Document Access
Once someone joins your team, they can create their own documents but will not see any folders they have not been given access to.
To give them access to existing folders:
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In the left panel, go to the Folders section.
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Hover over the folder you want to share and click the three dots.
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Select Add Members and choose the teammate you want to add.
This ensures they can view or collaborate on documents inside shared folders.