Refund and Cancellation Policy

If you're a Frase customer and you'd like to cancel your subscription, please log in to your Frase account, navigate to the Account--> Subscription page, and click "Cancel Full Subscription" (if you're looking to cancel the entire subscription), or "Cancel Add-on only" to only disable to SEO add-on if it's activated. 

Cancellation Requests

When a subscription is canceled, the user will retain access for the remainder of the paid billing period (if any).

Please also note:

  • Frase does not allow you to pause and/or unpause subscriptions. So if an account goes unpaid and is never canceled, the previous outstanding subscriptions would have to be paid for either reactivation of the account (user continuing the subscription) or full cancellation of the account.
  • Canceling subscriptions (including those related to add-ons) removes discounts, coupon codes, and promotions from your account. If you choose to resubscribe in the future, past discounts, coupon codes, and/or promotions will not be applied.

Refund Requests

5-day Refund Policy

We will honor a 5-day money-back guarantee from your date of first purchase. 

When you cancel your account, refunds aren't not automatic. You will need to reach out directly to us within five days to receive a refund. Cancellations are defaulted to be set at the end of your billing cycle. After your refund is issued, you will immediately lose access to the platform.

We will not issue a refund after 5 days of purchase. Instead, please cancel your account to avoid future charges.

Refunds are only applicable to the current subscription charge on your account. Refunds will only be granted once per customer/account.

If you meet the above requirements, contact our team within 5 days to request your refund. Your request will be time-stamped, so even if we respond after the 5-day window has closed, we will still honor the request. 

Please also note:

  • We will not refund unused months on an annual subscription
  • **Note: the following applies only for the old $1 trial** — For those who trialed Frase when it was a $1 trial, the cost of the trial is non-refundable. And also for those on the old $1 trial, a subscription refund can only apply if requested within 7 days after the trial end date.

General Account Info

  • Your subscription gets renewed automatically at the end of each month (unless paying manually via an email sent link)
  • You can upgrade or downgrade your subscription at any time
  • We reserve the right to modify or terminate the Frase service(s) for any reason, without notice at any time.
  • Fraud and/or Violations of Terms of Service: Without limiting any other remedies, Frase may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise) have engaged in fraudulent activity in connection with the services offered by us. We reserve the same right if we suspect that you have violated our terms of service.